Aggressive Customer Training
Have you got staff safety and security concerns due to the rising number of aggressive customer incidents in your working environment? Are you looking for an engaging Customer Aggressive Awareness course to help give your staff the skills to de-escalate these volatile situations, and maintain staff safety and security.
Many organisations are looking for simple and proven strategies that move beyond policy and procedure and give their staff real life skills to build resilience with this real workplace risk.
What is Aggressive Customer Awareness Training about?
Aggressive Customer Awareness training provides staff with the tools to help identify the risk flag indicators and then provides a practical framework to deal with all of those customer aggression scenarios, both potential and real. Typically Aggressive Customer Awareness Training will contain topics such as how to identify the risk and then how to de-escalate these potentially dangerous situations.
Who is Aggressive Customer Awareness Training for?
Aggressive Customer Awareness Training courses are ideal for any business that has the potential for or a history of, these escalating aggressive customer situations.
The reality is, customer aggression is increasing. This is not the fault of your staff but they are the ones having to deal with it and are absolutely a factor in the ability to resolve the situation successfully.
Social conditions, financial stress, mental illness and poor customer experiences are all potential factors which become a situational reality for customer facing staff. Face to face, retail, hospitality and banking are all types of industries that benefit from Aggressive Customer Awareness Training.
QRisk Aggressive Customer Awareness Training
QRisk Aggressive Customer Awareness training provides your staff with the tools to help identify the risk flag indicators and then provides a practical and easy framework to deal with all of those customer aggression scenarios.
The unique point of difference is that developing personal situational awareness as a life skill, is also a core training outcome, meaning your staff will be much more empowered not only to deal with aggressive customer situations, but all of life’s risk’s as it relates to people safety and security,
Typically our Aggressive Customer Awareness Training will contain topics such as:
Understanding the importance of engaging an appropriate level of situational awareness as a life skill – the single most important skill for your safety and security
Understand and apply the QRisk risk management model – starting with the risk flag indicators and our STOPA acronym
Learn our three life skill guiding principles that support your enhanced levels of situational awareness – What if conversations | Hard Target | Sphere of influence
Apply 5 simple strategies to de-escalate aggressive situations whilst maintaining your personal safety
Aggressive Customer Awareness Training gives caring people leaders an opportunity to move beyond the legal obligations of providing a safe working environment, by enhancing personal and team safety and security through the QRisk aggressive customer and situational awareness training.
QRisk Aggressive Customer Awareness Training - Feedback
We have received fantastic feedback over the years regarding our situational awareness and Aggressive Customer Awareness Training. We look forward to bring this same expertise to your organisation
‘The content is brilliant, such wonderful life skills and advice for everyone to incorporate into their everyday lives. Our team found the material so beneficial are still discussing it regularly. Such wonderful facilitators, from the moment they started speaking they had the entire room captivated. They use gritty real life situations we can all identify with and situations that started out as ones we have all been in. The feedback we had from our team was phenomenal, they were blown away that we as a company cared enough about their personal safety to make such an investment. They appreciated immensely that we invested the time and resource in teaching them to be more aware and protect themselves. For any company considering investing in this training for their team, I strongly recommend it. What an amazing and eye opening course” - Amy Buller - People Leader Overland Footwear
The QRisk Aggressive Customer Awareness course is typically run over a half day for up to 18 participants.
The course can be extended by tailoring it to your physical environment and can include practical scenarios to enhance the learning experience.