Robbery and Shoplifting Training
Are you looking for an informative Robbery and Shoplifting Training course to enable your people to know how to respond in the best way possible during a robbery or shoplifting incident? Many organisations and operating are looking to safeguard their staff with Robbery and Shoplifting Training in today’s complex environment, especially in a retail and hospitality environments.
What is Robbery and Shoplifting Training about?
Robbery and Shoplifting Training provides people with the skills to understand how to react during this incredible stressful time. Robbery and shoplifting from a retail perspective go hand in hand. Why? Because you can go from shoplifting to robbery very quickly and it’s this understanding that your people need to be aware of.
Shoplifting is theft. Robbery is theft accompanied by violence. Whilst that definition is simplified, the framework and training that needs to be put in place will be more detailed. It goes way beyond CCTV, alarms and panic buttons.
Modern Robbery and Shoplifting Training will include situational awareness training, as its an individual’s personal situational awareness that is a key factor to how these potentially violent and aggressive situations play out. It’s the situational awareness and good decision making that builds resilience for the individual and the organisation.
Robbery and shoplifting intervention must always be about people safety first.
Who is Robbery and Shoplifting Training for?
Any shop, retail or hospitality business that has a risk of shoplifting and or robbery. The below list provides examples where Robbery and Shoplifting training has proven to be successful:
Banks
Hospitality venues and bars
Pharmacies
High street shops
Suburban stores
QRisk Robbery and Shoplifting Training
QRisk’s Robbery and Shoplifting Training enables confident and situationally aware staff. Shoplifting is a multi-million dollar loss industry and businesses best mitigation against this is outstanding customer service staff, who are confident and situationally aware. Our clients say the the most important reason why they engage with QRisk is they want to safeguard their staff from risks in terms of robbery., and aggressive customer behaviours.
QRisk Robbery and Shoplifting Training is based on a tried and true toolkit that works. It’s simple to use and can be applied to any situation, at any time, by anyone. The training provides leaders with a level of readiness to make your business more resilient, though knowing how best to lead during those times of crisis. Our delivery style is relaxed, open and inclusive. Participants are in a calm, safe environment to make the most of their training and are free to explore any questions they might have. We share our real world, hands on experiences from a vast catalogue of national & international situations, including the wins, the near misses and the losses.
Our Robbery and Shoplifting Training provides important life skills that your team will carry with them well beyond your employment.
We develop a custom training strategy to meet your specific needs based on your requirements or industry, and at the completion of the course participants will achieve the following learning objectives:
Understanding key Robbery and Shoplifting modus operandi
Understand and apply the QRisk Situational Awareness framework
Participate in a scenario which simulates a reasonable likely scenario
The QRisk Robbery and Shoplifting Training course is typically run over a full day for up to 12 participants.