Critical Incident Readiness Training
Are you looking for an engaging Critical Incident Readiness Training course to enable your team to gain confidence with critical incident risk and how to mitigate this risk through a pragmatic incident response framework supported by good staff training and leadership? Many different organisations and operating environments are looking to provide their people with Critical Incident Readiness Training in today’s complex environment, be it in a corporate office or retail environment, Government, Manufacturing or Construction industries.
What is Critical Incident Readiness Training about?
Critical Incident Readiness Training provides the key skills they need to learn how to plan, react and debrief a critical incident through using a scenario to simulate an incident. Critical Incident Readiness Training provides real benefits for organisations by providing real life skills that help protect your teams, which allows participants to gain more confidence in what they need to do to get through.
In our experience "chaos reigns in crisis". What is equally true, is that you can absolutely reduce this chaos by good leadership, becoming mission focused, understanding what you can control, delivering calm and succint messaging and making good decisions.
Good procedures supported by training and equally important, scenario testing helps build personal and organisational resilience. Some organisations use Critical Incident Training to test their own Critical Incident Plan so your teams are working directly to your procedures.
Through the life cycle of new or established organisations it's is almost certain that you will face any number of incidents that could be categorized as critical:
Natural disaster on any scale of disruption, destruction, with evacuation or staff injury
Dealing with aggressive customers with the potential for violence
Serious workplace injuries
Violent criminal offending - i.e. Robbery
Business disruption - due to criminal offending in the proximity
Emergency evacuations - fire - bomb threats
Any situation requiring immediate lock down of premises and staff
Threats and intimidation
Bullying and harassment
Adverse media attention
Internal theft or fraud
Who is Critical Incident Readiness Training for?
Critical Incident Readiness Training is useful for any organisation that understands the benefit of pre-planning. There are so many examples of people and businesses suffering unnecessarily because they don't have a level of critical incident readiness.
Anyone within your organisation can be swept up in a critical incident, and all benefit from practicing what it looks and feels like prior, so they can get through while minimising harm to them and your organisation.
For those in your organisation that have leadership & operational responsibilities within a critical incident, this course provides a great environment for them to work as a team, practice their roles before they need them and learn strategies to continue to look after themselves, while they are looking after others.
QRisk Critical Incident Readiness Training
QRisk Critical Incident Readiness Training provides your team with a level of readiness that makes your people and your business more resilient, though knowing what to do and when to do it with a pragmatic critical incident response plan.
We have a tried and true toolkit that works. It’s simple to use and can be applied to any situation, at any time, by anyone. We share our real world, hands on experiences from a vast catalogue of national & international situations, including the wins, the near misses and the losses.
We develop a custom training strategy to meet your specific needs based on your requirements or industry. Our delivery style is relaxed, open and inclusive, participants are in a calm, safe environment to make the most of their training and are free to explore any questions they might have. We share our real world, hands on experiences of using appropriate Critical Incident Readiness techniques to get you to a state of readiness faster.
At the completion of the course participants will achieve the following learning objectives:
Understanding key Critical Incident Readiness Tools and techniques
How to plan, react and debrief a critical incident
Participate in a scenario which simulate an incident
The QRisk Critical Incident Readiness Training course is typically run over a full day for up to 12 participants.