QRiskTraining - trusted training expertise

“A safer world one client at a time”

Build the capability, resilience and leadership your staff need to deal with conflict, aggression, and people threatening risk, wherever that occurs - at work & beyond

With QRisk Training, it’s like having your own security experts and trainers in house – without all the cost.

Situational Awareness | De -escalation

Having the skills to successfully de-escalate aggressive and difficult customer situations has never been more important.

The ever-growing trend of abusive, aggressive, and volatile situations in customer facing organizations means training your people is the single best thing you can do to upskill and empower them.

We have the solutions and delivery options to fit your organization. Designed to either standalone or work together in a co designed training approach that delivers practical skills and behavior change.

Check out our combo of online, in person and leader led programs, designed to flex and fit your business needs.

Online

Our online training has been designed with our clients' different needs and operating environments in mind. Courses on Situational Awareness with proven De-escalation Tactics, are ready to go off the shelf now, or for a more targeted learning experience there are branded and fully tailored options available.

Our online courses are high energy & engaging, using a variety of techniques to cater to the different learning styles of participants, allowing them to learn at their own pace. Delivered on your platform or ours.

More about online training

In Person

Training people is a QRisk sweet spot, it’s where we started and why we are here. If you want interactive training around understanding the value of engaging situational awareness as a life skill and learning the QRisk de-escalation framework, then a standalone or series of in person training sessions could be the right fit for your organisation.

Ideal for organisations that can bring their workforce together and have that sharp inject of powerful training that the participants can turn into immediate action.

More about In person training

Leader Led

The Good Drills Program is quite possibly the best safety & security program you will implement , because through it, you lean on our experience to empower your leaders to deliver the training and that support will stay with you during the program delivery.

Aggressive customers, active criminals, business disruption & natural disasters, all have an impact. Good drills brings people and your environment together by combining knowledge, tools and practice. Simplicity of learning, all being leader led.

More about leader led

Consultancy

Trusted support - when you need it

Clients enjoy the benefit of our trusted consultancy service, either on tap or as part of a retainer service.

Safety & Security risks are ever changing and while we teach, we also do. Being actively involved in a wide range of incidents & threats we continue to be in a position to be on point with our consultancy advice.

Wether the need is training advice, operational support, or to simply come in with clarity and independence to debrief a situation that has occurred, you can lean on our trusted consultancy support

What Our Customers Are Saying

More client feedback here

“Three months on and I’m still thinking about your talk and often play back pieces to colleagues and friends, so you certainly made an impact! Thank you - it was really insightful and refreshing”

Brendon - GM Vulcan Steel Australia Keynote on challenging your team

“They have a very collaborative approach to creating the programme which meant we could really tailor it to our people and work environment. Their communication was great which really helped us with getting staff engaged for ‘go live’. Thank you

Greta - Online training - co design client - Nov 21

“I was very appreciative of the Guest speaker Paul Walsh. I didn't think you could trump last years speaker but WOW..”

AIr New Zealand Health and Safety Rep - Keynote on personal accountability

QRisk.Co

Visit our operational site to support you beyond a training need. Protective Security | Security Consultancy | Investigations

Read the QRisk Training Insights

Featured

Good Space - Get Good with Customers

Dealing with difficult customers is unfortunately part & parcel of any customer facing role. What if you could replace the feeling of dread with one of confidence and being in control? Great news this is a skillset you can learn!

Define your Line

Define Your Line - Align your team, understand what’s is acceptable behaviour and what is not. Then, importantly understand the right response. Get your people squared away in this space.

Customer Abuse and Aggression - It’s our sandpit

How staff respond, de-escalate or safely exit a situation is a direct reflection of the safety and security culture of the company and the training they have received.

Claw it Back

Claw it back - The only conflict resolution and de escalation training your staff will need. And it puts your safety and security as the priority.

Volunteer Care

Training is our sweet spot - sharing that with volunteers across NZ is simply a good thing to do.

Aggro customers - still rising

The tide continues to rise in the space of aggressive customer situations in a wide range of industries - from retail to corporate settings. So what’s changed.

Name it to tame it

If you can name it - then you can tame it and that’s where our de escalation training has it’s unique advantage. Conflict resolution skills

Violence a NZ issue

Two violent knife attacks in two supermarkets in NZ. Whilst the most recent was motivated by ideology and the first by pure criminal badness, the result for innocent members of the public is the same

Aggressive Customer Training- An Obligation or Opportunity

What you can influence though, is the preparedness of your staff and their actions when these aggressive situations occur. Training is only one layer in building that required safety and security resilience, but its a bloody important one.

Resilience Keynote

If you’re wanting a no fluff, direct and to the point keynote presentation, that has people laughing, thinking and challenges them on building personal and team resilience then carrying on reading

Lead your team in crisis - Keynote

Crisis leadership requires direct leadership, be resilient and clear on your mission statement, and what needs to be done right now.

The Link - Aggressive Customers to Robbery

What is more likely however, and is playing out in those same businesses is the frequency of an aggressive customer, opportunistic in their thieving and they get caught in a moment of anger, fuelled by meth and they become violent before taking off

Your safety and security - Own it

People who have that engaged and appropriate level of situational awareness bring a life skill into the workplace environment. They make the workplace safer for themselves and others.

Situational Awareness - Training valued by people leaders

“The feedback we had from our team was phenomenal, they were blown away that we as a company cared enough about their personal safety to make such an investment’

Situational Awareness is Everyday Awareness

Situational Awareness is not a sometime thing, it's an all the time thing. You can’t have an engaged sense of situational awareness once in a while, you don't square away your safety & security once in a while

Control the Chaos

Control the chaos and enable good decision making by your team in critical moments by using QRisk’s gameified card game. Little and often leader led conversations are a great way to put your staff in the moment.

Leaders Worth Following

Crisis leadership requires considered and bold decision making. The leader doesn’t need to have the answer to all the issues, but they do need to be able to lean on expertise, consider options and make decisions.

Girl on a Auckland Train

A trip on an Auckland train changed a young women’s life forever. It was a trip that had been taken hundreds of time without incident. Yet, on this day, circumstances changed.

Covid increasing aggression

Covid is fuelling and increase in aggressive customers and its not hard to understand why. Employers and staff need to be aware of the trend and ensure they have good strategies in place to safeguard staff

Teenager Situational Awareness Training

Situational Awareness Training specifically designed for teenage girls and young women to empower them to deal with the life risks that extend beyond the school gate and home front door.

More QRisk Training Insights